Manhattan Associates – Manhattan Active™ Omni

Manhattan Associates – Manhattan Active™ Omni has been selected as an ABA100 Winner for New Product Innovation in The Australian Business Awards 2019. The Australian Business Award for New Product Innovation [NEW] recognises innovative products and services recently launched to market offering a point of difference from their competitors.

Manhattan Associates was founded in 1990 in Manhattan Beach, California and incorporated in Georgia in 1998. Today, Manhattan has a strong presence around the globe, including across Australia. Manhattan Associates develops, sells, deploys, services and maintains software solutions designed to manage supply chains, inventory and omnichannel operations for retailers, wholesalers, manufacturers, logistics providers and other organisations.

In 2018 Manhattan Associates launched Manhattan Active™ Omni software-as-a-service (SaaS), a first of its kind omni-channel-as-a-service platform for enterprises that must respond swiftly to the rapidly changing demands of the digital consumer.

With the launch of Manhattan Active™ Omni, Manhattan was the first to fuse order management and store fulfilment applications with next-generation, point of sale and clienteling applications on a single platform that is cloud native, versionless and fully extensible — setting the standard for next-generation sales, service and fulfilment technology.

“Manhattan Associates has spent the last decade deploying market-leading omni-channel applications for many of the world’s leading brands and retailers. Our customers have told us they love our capabilities, but they must adapt more quickly to market demands,” said Brian Kinsella, Manhattan’s vice president of product management. “Our new Manhattan Active Omni Solution platform enables customers to stay current with our latest and greatest capabilities, while also giving them full flexibility to embed their own custom enhancements.”

Manhattan Active™ Omni platform is the most technologically advanced omnichannel commerce solution ever engineered. Built for the cloud, Manhattan Active Omni not only delivers the industry’s leading order management solution, it also includes next generation point of sale, intuitive store fulfilment, omnichannel promotions and a retail-focused CRM with case management and native social integration to ensure retailers are ready to deliver on their customer promises.

In 2018, Manhattan Associates added a significant number of new customers to its omnichannel client base, expanding its market share and global presence. Record retail holiday season volumes gave Manhattan the perfect opportunity to pressure test Manhattan Active Omni under the toughest real-world conditions. This proven performance of Manhattan’s microservices platform is now helping Manhattan Associates attract additional pipeline which the company anticipates converting into future business.

Brand owners and retailers alike are striving to create world-class customer experiences across channels and touchpoints. So, Manhattan reimagined and reinvented Manhattan Active Omni from the ground up, creating the industry’s leading solution for contact centre, store sales and service, and customer engagement across all channels and customer touchpoints.

The Manhattan Active Omni suite is the first of its kind, engineered for an omnichannel world, and built to deliver on the customer experience promise. Born in the cloud, Manhattan Active Omni is a comprehensive portfolio of solutions and services that is always current and fully extensible.

The Australian Business Awards are an annual comprehensive awards program which recognises organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement via a set of established business and product award categories.

The Australian Business Awards are the national chapter of an integrated, hierarchical leadership initiative conducted on a national and international level. Eligible organisations are invited to participate in the international chapter of the program at The World Business Awards whereby participants are provided with the unique opportunity to benchmark themselves against the top performers globally.

The process culminates in the selection of organisations which implement world-class business initiatives, projects, products and services. The award recipients are recognised as the elite of their industry earning a place amongst a distinguished group by having their achievements acknowledged and celebrated.

Organisational eligibility includes private companies, publicly listed companies, multinational subsidiaries, not-for-profit organisations, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia.

Organisations are required to complete a submission for a specific business initiative, product or service.

Business initiatives can include but are not limited to projects, programs, processes, systems, technologies, developments, ventures and undertakings.

Products can include but are not limited to services, devices, equipment, programs, processes, activities, applications, information, knowledge, software, cloud-based services, platforms, systems and manufactured goods. Products must be commercially available on the Australian market and comply with all applicable Australian standards and regulatory requirements. Product eligibility includes domestic and international products available to the Australian marketplace.

The World Business Awards Framework (WBA Framework) is utilised as a structured model of assessment that enables the participating organisations to be benchmarked against world class performance standards.

The Framework consists of specialised assessment modules pertaining to the evaluation criteria for each of the award categories. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations.

Organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement are recognised via a set of established business and product award categories.

The program provides a notable opportunity for high-performing organisations which implement world-class business initiatives and develop innovative products and services to be acknowledged and celebrated for their achievements both nationally and internationally.

Conducted annually, the program engages with organisations worldwide to benchmark the full spectrum of their products, services and initiatives and to review their business performance through a global recognition and knowledge building initiative that is underpinned by the program’s established framework.

The program provides the ultimate platform for building knowledge, increasing brand awareness, equity, loyalty and retention through increased exposure, recognition and prestige.

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