The Claim Central Consolidated Group provides an end to end claims solution for businesses managing property and motor insurance claims. At the core of all solutions built by the Group are the following three pillars: Innovative Technology; Simple claims solutions; Real-time data insights and analytics.
The Group has managed over 44 major weather catastrophes on behalf of Australia’s leading insurers. During these events CEO Brian Siemsen identified the crucial reason why average claims cost, average claims lifecycle and policyholder’s service experience had seen little improvement over a twelve year period. It was a fragmented and incoherent communication process that failed to capture critical information during the First Notice of Loss conversation.
The LiveLogik platform provides a live video streaming solution that enables a desk-based expert to see what the customer sees, enabling the gathering of critical, relevant information which eliminates delays and improves resolution times. The aim is to use live video streaming to improve the quality of all interactions as a result reducing confusion, complexity and rework through innovative, simple to use interactive communication.
The LiveLogik platform was originally designed for the insurance industry and as a result the service has an established and valued customer base in this vertical. However, given that the challenges associated with timely and accurate information gathering exist in many other verticals, the LiveLogik platform has proved to be relevant to many other markets including property and strata management, trades/services maintenance and customer service after sales.
The LiveLogik platform can be utilised by any market looking to bring its business closer to its customers. Typically, many platforms incorporating mobile apps can be difficult to use, providing a poor experience for end-users. LiveLogik is simple and easy to use for all end users. Whether an end user is learning how to use and access the portal, initiating a live stream connection from the app (which takes only four simple steps), or completing an assignment on the LiveLogik PRO app, any end-user can be trained in less than one hour (and for policyholders, about two minutes).
For more information on LiveLogik go to www.livelogik.net
Organisational participation includes private companies, publicly listed companies, multinational subsidiaries, not-for-profit organisations, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia. Participants are required to complete a written submission for a specific initiative or product. Initiatives can include but are not limited to projects, programs, processes, systems, technologies, developments, ventures and undertakings. Products can include but are not limited to goods, services, devices, equipment, programs, processes, activities, applications, software, cloud-based services, platforms and systems. Entry is open to all domestic and international products commercially available on the Australian market.
Entries are assessed utilising a robust and dynamic framework to ensure that the assessment process is pertinent and objective. The World Business Awards Framework (WBA Framework) is utilised as a structured model of assessment that enables the participating organisations to be benchmarked against world class performance standards. The WBA Framework consists of specialised assessment modules pertaining to the evaluation criteria for each of the award categories. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations.
The Australian Business Awards are an annual comprehensive awards program which recognises organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement via a set of business and product award categories. The Australian Business Awards are the national chapter of an integrated, hierarchical leadership program conducted on a national and international level. Eligible organisations participate in the international chapter of the program at The World Business Awards. Conducted annually, The World Business Awards seeks to engage with the world’s business, innovation and technology leaders through a global recognition and knowledge building initiative that is underpinned by the program’s established framework. The program engages with organisations worldwide to benchmark the full spectrum of their products, services and initiatives and to review their business performance. The cycle culminates in the recognition and celebration of organisations that implement world-class business initiatives, projects, products and services.
Organisations that participate are provided with the unique opportunity to benchmark themselves against the top performers globally. The recipients are acknowledged for their achievements and identified as the elite of their industry earning a place amongst a distinguished group by having their projects, initiatives, products, services, contributions and achievements being recognised on a prominent and far-reaching scale. The program provides the ultimate platform for building knowledge, increasing brand awareness, equity, loyalty and retention through increased exposure, recognition and prestige. This establishes a valuable resource that can be used extensively to create opportunities for publicity, positive organisational profiling and heightened brand awareness within the respective industries both nationally and internationally.